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Terms of Service

Last Updated: 1st June 2024

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Welcome to Sapien Automation. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Service Description

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Sapien Automation is an AI automation agency that collaborates with businesses and corporations to streamline processes using AI and automation technology. Our services include:

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  • Consulting to identify common and repetitive workflows for automation

  • Developing and building automation solutions

  • Integrating these solutions into the client's organization, covering both internal and customer-facing workflows

 

2. User Responsibilities

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By using our services, you agree to:

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  • Use the services only for lawful purposes

  • Not use the services for any illegal or unauthorized purpose

  • Abide by any applicable local, state, national, or international laws and regulations

 

3. Account Creation and Management

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You may be required to create accounts with third-party services as part of the automation solutions we develop for you. As these accounts are created on third-party platforms, Sapien Automation is not responsible for the creation, management, or termination of these accounts.

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4. Payment and Billing

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Payment terms are unique to each contract and must be adhered to as set out in the signed agreement. These terms will be clearly outlined in the contract, which must be signed by all parties before the initiation of services.

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5. Service Availability and Changes

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We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including if you breach the Terms of Service.

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6. User Conduct

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Our services are intended for users who are at least 18 years old. In addition to lawful use, the following activities are prohibited:

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  • Engaging in any activity that could harm our services or interfere with any other party's use of the services

  • Attempting to gain unauthorized access to our services or related systems or networks

 

7. Intellectual Property

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Unless otherwise specified in your contract, all intellectual property developed by Sapien Automation is the exclusive property of Sapien Automation. This includes, but is not limited to, software, documentation, and any other materials created during the provision of our services.

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8. Dispute Resolution

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For any disputes or concerns, please contact us at matthew@sapienautomation.com. All disputes will be handled in accordance with Australian law.

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9. Limitation of Liability

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Sapien Automation is not liable for any damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses resulting from:

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  • Your access to or use of or inability to access or use the service

  • Any conduct or content of any third party on the service

  • Any content obtained from the service

  • Unauthorized access, use, or alteration of your transmissions or content

 

10. Termination

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Services may be terminated by either party if the other party fails to comply with the terms set out in the contract. Termination requests must be provided in writing with notice to the other party.

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11. Governing Law

 

These terms are governed by and construed in accordance with the laws of Australia. Any legal actions or proceedings arising under these terms will be subject to the exclusive jurisdiction of the courts located in Australia.

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12. Contact Information

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For any questions or concerns about these Terms of Service, please contact us:​

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