Privacy Policy

Last Updated: 1st June 2024

Sapien Automation ("we," "our," "us") is committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide voluntarily when you fill out our enquiry form. This includes:

Full name
Email address
Phone number

1.2 Automatically Collected Information

We use cookies and similar tracking technologies to collect information automatically. This includes, but is not limited to:

Cookies: We use cookies from Google, Facebook, and other advertisers to enhance your online experience and for marketing purposes.
Log Data: Our servers automatically record information such as your web request, Internet Protocol (IP) address, browser type, browser language, and the date and time of your request.
Usage Data: We collect data on how our services are accessed and used, including information on your interactions with our website and services.

2. How We Use Your Information

2.1 Service Provision

We use your personal information to:

Respond to your enquiries
Provide and maintain our services
Facilitate bookings through our website, which includes integration with Wix and Calendly

2.2 Marketing and Communication

We may use your information to:

Improve our services and user experience
Send you marketing and promotional materials, provided you have opted in to receive such communications

2.3 Information Sharing

Your personal information is shared with Wix and Calendly solely for the purpose of providing our services. We do not share your personal information with third parties except in the following circumstances:

With your consent
For external processing by trusted partners who comply with our Privacy Policy
To comply with legal obligations and protect our rights

3. Data Security

We take the security of your data seriously and implement robust measures to protect it, including:

Internal reviews of our data collection, storage, and processing practices
Security measures such as encryption and secure server environments
Restricting access to personal information to employees, contractors, and agents who need to know the information to process it on our behalf

4. User Rights

You have the right to:

Access your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to certain legal exceptions

To exercise these rights, please contact us at matthew@sapienautomation.com. We will respond to your request within a reasonable timeframe.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information for various purposes, including:

Essential cookies to operate our website
Performance cookies to understand and improve the website's performance
Marketing cookies to deliver relevant advertisements to you

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

6. International Data Transfers

As we serve clients globally, your information may be transferred to and processed in countries other than your own. We ensure that your data is protected by implementing appropriate safeguards and complying with applicable data protection laws.

7. Contact Information

For any privacy-related concerns, questions, or requests, please contact:

Email: matthew@sapienautomation.com
Phone: 0412 873 350

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and significant changes will be communicated to you via email or through a prominent notice on our website.

By using our website and services, you consent to the terms of this Privacy Policy.